At Procycling Sports, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or purchase products from us.
As a company headquartered in the United Kingdom with branches in the Netherlands and Italy, we process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR) where applicable, and other relevant data protection laws.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Payment details (processed securely by trusted payment providers)
- Account login credentials
- Order history
- Customer support communications
Technical Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage statistics
- Referring website
- Cookies and analytics data
How We Use Your Information
We process your information to:
- Process and deliver your orders
- Provide customer support
- Manage your account
- Process payments securely
- Improve our products and website
- Personalise your shopping experience
- Detect and prevent fraud
- Comply with legal obligations
- Send newsletters and promotional offers where you have given consent
Legal Basis for Processing (UK GDPR & EU GDPR)
Where UK GDPR or EU GDPR applies, we process your personal data on one or more of the following legal bases:
- Your consent
- Performance of a contract (such as processing an order)
- Compliance with legal obligations
- Protection of vital interests
- Our legitimate business interests, provided these do not override your rights and freedoms
Cookies
We use cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyse visitor behaviour
- Measure website performance
- Provide relevant marketing (where permitted)
You can manage or disable cookies through your browser settings. Some features of our website may not function correctly if cookies are disabled.
Payment Security
Your payment security is extremely important to us.
We do not store your full debit or credit card information. Payments are processed securely by trusted third-party payment providers using encrypted connections and industry-standard security practices.
Worldwide Shipping
To fulfil international deliveries, we may share your shipping information with trusted courier and logistics partners solely for the purpose of delivering your order.
Sharing Your Information
We never sell your personal information.
We may share your information only with:
- Payment service providers
- Shipping and logistics companies
- Website hosting providers
- Technology partners
- Marketing providers (where you have given consent)
- Legal or regulatory authorities when required by law
All third-party providers are required to protect your information appropriately.
International Data Transfers
As Procycling Sports operates internationally, your personal information may be transferred between the United Kingdom, countries within the European Economic Area (EEA), and other countries where our trusted service providers operate.
Where required by law, we implement appropriate safeguards for international data transfers, including Standard Contractual Clauses (SCCs) or other legally recognised transfer mechanisms.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Meet legal and tax obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
When your information is no longer required, it is securely deleted or anonymised.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (“Right to be Forgotten”)
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with your local data protection authority
We will respond to requests in accordance with applicable law.
Data Security
We use appropriate technical and organisational measures to safeguard your information, including:
- SSL encryption
- Secure servers
- Access controls
- Firewalls
- Regular security monitoring
While we take every reasonable precaution, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Marketing Communications
If you subscribe to our newsletter, we may send updates about new products, promotions, and special offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website is intended for individuals aged 13 years and above.
We do not knowingly collect personal information from children. If we become aware that a child has submitted personal information, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, technical, or business developments.
Any updates will be published on this page together with the revised Effective Date.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Procycling Sports
Head Office: United Kingdom
Branches: Netherlands • Italy
Email: info@procyclingsports.com
Website: www.procyclingsports.com
Supervisory Authority
If you believe your personal information has not been handled in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority in your country of residence or where the alleged infringement occurred.
For users in the United Kingdom, complaints may be made to the Information Commissioner’s Office (ICO).
For users within the European Union, complaints may be submitted to the data protection authority in your respective EU Member State.