At Procycling Sports, customer satisfaction is our priority. We are committed to delivering premium bicycles and cycling accessories worldwide. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You may return eligible items within 30 days of receiving your order for a refund or exchange.
To qualify for a return, products must be:
- Unused and in their original condition
- Free from signs of wear, damage, or misuse
- Returned with all original packaging, accessories, manuals, and documentation
- Accompanied by proof of purchase or order confirmation
Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged upon arrival:
- Custom-built or personalised bicycles
- Gift cards
- Clearance or final sale items
- Products damaged through misuse, accidents, or improper assembly
- Items missing original packaging or components
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective item
- An incorrect item
- Missing parts or accessories
Please contact us within 48 hours of delivery with photographs of the issue. We will arrange a replacement, repair, or refund where appropriate.
Bicycle Returns
For safety and quality reasons:
- Bicycles must not have been ridden outdoors.
- They should be returned in their original packaging whenever possible.
- Minor assembly for inspection is acceptable; however, bicycles showing signs of use may not qualify for a full refund.
Return Process
To initiate a return:
- Contact our Customer Support team.
- Provide your order number and the reason for your return.
- Wait for return authorisation and shipping instructions.
- Package the item securely.
- Ship the product using the recommended courier.
Returns sent without prior authorisation may experience processing delays.
Return Shipping
If the return is due to:
Our Error
- Wrong item shipped
- Faulty product
- Damaged during transit
Procycling Sports will cover the return shipping costs.
Customer Preference
- Ordered the wrong size
- Changed your mind
- No longer required
The customer is responsible for return shipping costs unless otherwise stated.
International customers are also responsible for any customs duties or import charges related to returning products.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to your original payment method.
- Processing usually takes 30–60 business days, depending on your payment provider.
Shipping charges, customs duties, and import taxes are generally non-refundable unless the return is due to our error.
Exchanges
We are happy to exchange eligible products for:
- Different sizes
- Different colours
- Alternative models (subject to price differences and availability)
Exchange requests are processed once the returned item has passed inspection.
Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
Once an order has shipped, it must follow our standard return procedure.
Warranty
Many of our bicycles and cycling products are covered by manufacturer warranties.
Warranty coverage varies by brand and product and does not cover:
- Normal wear and tear
- Accidental damage
- Improper assembly
- Incorrect maintenance
- Commercial misuse
- Modifications or alterations
Please refer to the manufacturer’s warranty documentation included with your purchase.
Contact Us
For returns, exchanges, or refund enquiries, please contact:
Procycling Sports
Head Office: United Kingdom
Branches: Netherlands • Italy
Email: info@procyclingsports.com
Website: www.procyclingsports.com
Our customer support team is committed to making your return process as smooth and straightforward as possible.